Frequently Asked Questions

PRODUCTS:

HOW DO I KNOW THE PRODUCT IS AUTHENTIC?

All of Iri Facade's products are sourced directly from designers and brands. All the designs are one of a kind, and the material used are as described and tested. With all products sold on Iri Facade, we stand behind the authenticity and quality of this product.

DO OTHER WEBSITES OR BOUTIQUES SELL THE SAME DESIGNER BRANDS’ JEWELRY AND ACCESSORY PIECES?

New and authentic designer jewelries and accessories are sold on other retailers. Iri Facade is glad to be one of these designers’ authorized retailers.

ARE PRICES ON IRI FACADE SUBJECT TO CHANGE?

Our prices are subject to change without notice. Please expect to be charged the price for the merchandise you buy as it is listed on the day of purchase. Prices of the same items might also be changed while converting to different currencies.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

Prices displayed on the website are exclusive of taxes.

When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

If you are shipping within the USA, sales tax will only be charged on orders shipped to New York and New Jersey. IRI FACADE is not required to and does not collect sales or use tax in any other states, however your purchase may be subject to local use tax unless it is exempt from taxation.

It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by IRI FACADE and pay use tax on those purchases unless exempt under local State law.

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price. Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties.

So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

WHAT SHOULD I CONSIDER OR EXPECT WHEN PURCHASING JEWELRY PIECES WITH STONES?

In selecting items with precious or semi-precious stones, due to the nature, the colors of the stones might be slightly different from our photos that you see from the screen. Please expect the difference.

ORDER:

HOW DO I ORDER ON IRI FACADE?

Ordering on IRI FACADE is simple and safe. When you find the item you would like to purchase, click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag.

Please follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information and you click submit payment.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

HOW CAN I CHECK AN ORDER I PLACED ON IRI FACADE?

To check on the status of an order or verify shipment, please contact Customer Service by email, info@irifacade.com

PAYMENT:

WHAT PAYMENT METHOD SHOULD I USE?

We accept Visa and MasterCard and UnionPay.

You can also choose to pay with PayPal. When selecting these two options at checkout, you will be directed to their websites to 'Log In' and review the amount shown before submitting your payment.

HOW DO I SHOP IN MY LOCAL CURRENCY?

Currently, we only accept USD. If you wish to pay through Alipay, please kindly contact  us on info@irifacade.com or Wechat @ iri_facade

WHAT EXCHANGE RATE IS APPLIED?

There is no currency conversion fee, however, you will be charged a conversion fee by your credit card company and you will bear the currency fluctuation risk between when the order is placed and when Iri Facade ships your order and your card is charged.

SHIPPING:

DOES IRI FACADE SHIP OVERSEAS?

IRI FACADE is currently based in New York, USA. All the items are shipped out from our office located in New York City. We now ship to US and Mainland China. For more information on international shipping rates to your country, please email: info@irifacade.com

We will be more than happy to help you.